Shipping & Delivery Policy
SHIPPING & DELIVERY POLICY
First Secret Pvt. Ltd. is committed to deliver all orders with good quality packaging within a span of 7 working days (excluding Sundays & Public holidays) under normal circumstances. First Secret Pvt. Ltd. makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely manner. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through ShipRocket logistics company.
First Secret Pvt. Ltd. has a non-refundable flat shipping rate of INR 25 per order. All online orders carry a INR 25 shipping charge. The prices are all inclusive of taxes. First Secret Pvt. Ltd. partners with third party logistic service providers separate and distinct from First Secret Pvt. Ltd., to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email along with the AWB/tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third party Logistic Partner. First Secret Pvt. Ltd. shall not be liable for delay in delivery by third party Logistic Partners. First Secret Pvt. Ltd. may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. First Secret Pvt. Ltd. shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
While First Secret Pvt. Ltd. aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, First Secret Pvt. Ltd. has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of First Secret Pvt. Ltd., First Secret Pvt. Ltd. will not be able to process the order further.
Order Delivery Timelines
Usually, orders are dispatched within 3 working days of the customer placing the order. However, in line with Govt. Guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after First Secret Pvt. Ltd. has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on ‘My orders’ section of First Secret’s website.
Ordinarily, Most orders are delivered within 7 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, First Secret Pvt. Ltd. reserves the right to cancel the order at its sole discretion. While First Secret Pvt. Ltd. shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
• Unsuitable weather conditions;
• Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
• Acts of God such as floods, earthquakes, etc.; and
• Other unforeseen circumstances.
In such events of delay, First Secret Pvt. Ltd. shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, First Secret Pvt. Ltd. shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
Return and exchange of purchased Product(s) shall be carried out by First Secret Pvt. Ltd. reverse-logistics partners, which are separate and distinct from First Secret Pvt. Ltd. Please note that First Secret shall not be liable for any act(s) and/or omission(s) of such reverse logistics partners. Further details on how end users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy which may be accessed here
What if I have received the product in damaged condition?
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Please notify us immediately on consumer experience helpline on 93540-69192 or email on email@example.com mentioning the Order ID. Post validation First Secret Pvt. Ltd. will ensure that a new order is placed and sent with no additional cost.